Approved for 1 CE towards AADOM Designations

Are your patients and team members’ experiences meeting generational expectations?

The shift from product-centric to people-centric means younger generations expect ongoing coaching, mentorship, and upskilling. Speaking the right generational language can reduce team turnover and attract new employees.

Practices have four generations in their workforce, and generational friction can hurt the practice. To bridge the divide, everyone must recognize and embrace generational differences.

Dental practices must master mobile platforms to accommodate smartphone communication demands and stay competitive. Attendees will learn how to identify generational markers and reduce friction points to improve practice culture.

Magic happens when we connect beyond our professional roles and support our differences.

Course Learning Objectives:

• Cultivate a generationally perceptive practice to create desirable employee experiences
• Utilize onboarding as a tool for connection and retention
• Implement high-level generational communication and marketing strategies
• Devise tactics to improve chronic turnover, low engagement, and stagnant/declining production