Phone Skills Training Curriculum

Full Curriculum is Approved for 4 CE towards AADOM Designations

As an office manager, have you been in a position where a team member passes a patient call to you because they just don’t know how to handle it?

Perhaps you passed by your front desk and cringed as you heard a team member tell a patient who just canceled their appointment, “Oh, it’s ok.”

AADOM’s Phone Skills Training provides secrets and strategies to handle any phone call. This four-part series is an excellent tool for every team member, not just your front desk team.


Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion.


Dana Watson, FAADOM

Dana is an AADOM Fellow and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager her husbands dental practice in her home town of Nashville, Tennessee.

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