Full Curriculum is Approved for 4 CE towards AADOM Designations
As an office manager, have you been in a position where a team member passes a patient call to you because they just don’t know how to handle it?
Perhaps you passed by your front desk and cringed as you heard a team member tell a patient who just canceled their appointment, “Oh, it’s ok.”
AADOM’s Phone Skills Training provides secrets and strategies to handle any phone call. This four-part series is an excellent tool for every team member, not just your front desk team.
Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion.
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |
| Once logged into your account (see upper right corner of this screen), click Introduction below to begin. Once you have completed watching Module 1 and passed the quiz, then Module 2 will become available. | 00:50:58 |
| Introduction to Phone Skills Training | 00:01:09 | |
| Expect the YES, Forget the Rest! | 00:49:49 | |
| Module 1 - Expect the YES, Forget the Rest Quiz |
| Make sure you are logged into your account (see upper right corner of this screen), click Title below to begin. Once you have completed watching Module 2 and passed the quiz, then Module 3 will become available. | 00:57:19 |
| Prevention is the Key to Assurance! | 00:57:19 | |
| Module 2 - Prevention is the Key to Assurance Quiz |
| Make sure you are logged into your account (see upper right corner of this screen), click Title below to begin. Once you have completed watching Module 3 and passed the quiz, then Module 4 will become available. | 00:59:32 |
| Reactivation and Follow-Up | 00:59:32 | |
| Module 3 - Reactivation and Follow-Up Quiz |
| Make sure you are logged into your account (see upper right corner of this screen), click Title below to begin. Once you completed watching Module 4 and passed the quiz, then you will 4 receive CEU in your profile and certificate of completion via email | 00:36:04 |
| Conflict Resolution with Patients | 00:36:04 | |
| Module 4 - Conflict Resolution with Patients Quiz |