Full Curriculum is Approved for 4 CE towards AADOM Designations
As an office manager, have you been in a position where a team member passes a patient call to you because they just don’t know how to handle it?
Perhaps you passed by your front desk and cringed as you heard a team member tell a patient who just canceled their appointment, “Oh, it’s ok.”
AADOM’s Phone Skills Training provides secrets and strategies to handle any phone call. This four-part series is an excellent tool for every team member, not just your front desk team.
Each module will conclude with a quiz and completion of the full course will provide you with a Certificate of Completion.
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
|Quantity||Price per voucher|
|Introduction to Phone Skills Training||00:01:09|
|Expect the YES, Forget the Rest!||00:49:49|
|Module 1 - Expect the YES, Forget the Rest Quiz|
|Prevention is the Key to Assurance!||00:57:19|
|Module 2 - Prevention is the Key to Assurance Quiz|
|Reactivation and Follow-Up||00:59:32|
|Module 3 - Reactivation and Follow-Up Quiz|
|Conflict Resolution with Patients||00:36:04|
|Module 4 - Conflict Resolution with Patients Quiz|